I did not receive the package I purchased.
- We can help you right away if you did not receive the packages you purchased.
- Please tap the "Contact Us" button in the top-right corner or in the bottom of this screen, and let us know about your missing purchase.
- We’ll be happy to resolve the issue as quickly as possible!
I cannot make a purchase.
If you are unable to make a purchase, there may be a few possible reasons:
- Make sure your internet connection is stable. We recommend using Wi Fi or a strong mobile connection (3G, 4G, or 5G).
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There might be a temporary issue with the Apple App Store.
- All purchases go through the App Store. Sometimes, it might not respond as expected.
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Check for any restrictions on your device and make sure in-app purchases are allowed by going to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases. For more information, check the link below:
Prevent in-app purchases from the App Store -
Your payment information may need to be updated. To see how to update your payment method, please check the link below:
If you need to change or update your Apple Account payment method -
Your payment method may not be supported. To see available payment methods, please check the link below:
Available payment methods in App Store - Restarting the game may help. Please close Royal Kingdom from the app switcher and open it again.
- If you are still unable to make a purchase, please tap the "Contact Us" button in the top-right corner or the bottom of this screen, and get in touch with us.